QC Process
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QC Process |
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Service and Quality Training
We have an established program on Customer Service and Quality. We are constantly evaluating and improving our training methods to allow our staff to better understand customers requirements. Our program is designed to re-emphasize quality performance and accuracy in every phase of our business.
Creating Long-Term Partnerships
We believe that long-term partnerships with our customers are essential to the quality process. The relationships formed and the exchange of ideas helps to keep us at the leading edge of quality service. Benefits we have realized through our partnerships are: improved on-time performance, reduced transit times, improvements in billing, tracing, and communications.
Continuous Evaluation and Improvements
Quality is a system of continuous organizational improvements and increased customer satisfaction. To this end, we have updated our systems to provide greater management control and customer information.
Real-Time Control and Monitoring
To meet the high standards that we have set for itself, the company has developed a detailed, comprehensive evaluation and performance measurement system. This integrated system is designed to help maintain maximum levels of on-time service, and to assist us in Continuing to improve its service.
Service Failures Reviewed Daily
All service failures are reviewed by the Operations Manger and Customer Service Manager daily and identified as to the source of the failure. Upon completion of the investigation, the Department Managers take corrective action to ensure the failure does not occur again.
On-Time Performance Standard
On a daily basis, we calculates our On-Time Performance based on the number of orders shipped against any type of service failure and posts this performance for our employees.
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Copyright 2003 Delta Freight System
Last modified: May 01, 2003